CSC142 - Human-Centered AI Decision-Making
Course Description
Examine AI adoption through a human-centered lens and learn how to evaluate potential AI initiatives in relation to business objectives, employee workflows, and customer experience. Rather than focusing on specific tools or platforms, this course emphasizes thoughtful decision-making, helping professionals identify meaningful opportunities for AI while considering impact, risks, and trust.
Artificial intelligence is increasingly embedded in products, services, and internal operations across industries. As organizations explore AI adoption, professionals are expected to contribute informed perspectives on where these technologies can create value and where they may introduce risk or unintended consequences. Through case-based discussion and structured assessment exercises, strengthen your ability to assess strategic alignment, recognize adoption challenges, and engage confidently in cross-functional conversations about responsible AI integration.
Course Outline
Assessing AI Opportunities Through a Human-Centered Lens
- Why organizations pursue AI initiatives
- Reframing AI decisions around people, problems, and value
- Key questions to ask before pursuing AI
Risk and Trust Considerations
- Common failure points in AI adoption
- Human and operational risks to consider
- Balancing innovation with trust
Learner Outcomes
Upon completion, you will be able to:
- Identify business challenges where AI may provide meaningful value
- Assess potential AI initiatives using human-centered decision criteria
- Recognize key organizational and experience-related risks associated with AI adoption
Recommendations
- Register early to secure your spot, using the SMU CAPE Student Portal. Please be aware that insufficient enrollment may cause course cancellation.
- If you need registration assistance or would like to enroll after online registration has closed, please call 214-768-2273 or contact smuthink@smu.edu.