Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.
After completing this course, you'll be able to:
- Recognize when it's appropriate to use an email, a memo, or a letter
- Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
- Consider primary and secondary uses for the email, memo, or letter
- Explain how to facilitate both primary and secondary uses
- Create a sample email, memo, and letter employing best practices
Upon completion of the course, learners may be eligible for:
- PMI PDUs: 5
- Leadership PDUs: 4
- Technical PM PDUs: 1
- IACET CEUs: 0.5 (Contact Hours: 5 hours)
- HRCI Credits: 5 (Type: General)
- SHRM PDCs: 5
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
This course is offered through our curriculum partner, MindEdge, Inc. MindEdge was founded in 1998 by Harvard and MIT educators with a mission to improve the way the world learns. Since then, more than three million learners have participated in MindEdge programs.
Registered students will receive individualized communication with further instructions to help you prepare for class.