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Course Description

Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Project managers with high EI are better equipped to deal with team members, vendors, stakeholders, and sponsors and to handle and resolve conflicts. This course reviews the underlying concepts of emotional intelligence and explores how project managers can improve, and make use, of their emotional intelligence.

Course Outline

After completing this course, you will be able to:

  • Discuss the role of emotional intelligence for managers
  • Explain why improving emotional intelligence can have a positive impact on managerial performance
  • Recognize the importance of emotional intelligence in successful management
  • Discuss the nine key EI factors
  • Apply EI factors to business management scenarios

 

Learner Outcomes

Upon completion of the course, learners may be eligible for:
  • 0.3 IACET CEUs
  • 3 HRCI Credits
  • 3 SHRM PDCs
  • 3 ATD CI Credits
  • 3 PMI PDYs:
    • 1.5 Ways of Working PDUs
    • 0.5 Power Skills PDUs
    • 1 Business Acumen PDUs

Please Note: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.


 

Notes

This course is offered through our curriculum partner, MindEdge, Inc. MindEdge was founded in 1998 by Harvard and MIT educators with a mission to improve the way the world learns. Since then, more than three million learners have participated in MindEdge programs.
Registered students will receive individualized communication with further instructions to help you prepare for class.
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