PSC140 - Handling Difficult Conversations in the Workplace
6823932
Delivery Options
Self-Paced Online
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Course Description
If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.
Course Outline
After completing this course, you will be able to:
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Describe a six-step model for handling difficult conversations with employees
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Address 10 common difficult discussions
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Apply practical tips for handling conversations about difficult behaviors
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Outline best practices for handling difficult conversations
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Apply best practices to workplace scenarios involving difficult conversations
Learner Outcomes
Upon completion of the course, learners may be eligible for:
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0.3 IACET CEUs
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3 HRCI Credits
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3 SHRM PDCs
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3 ATD CI Credits
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3 PMI PDUs:
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1 Ways of Working PDUs
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2 Power Skills PDUs
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Please Note: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
Notes
This course is offered through our curriculum partner, MindEdge, Inc. MindEdge was founded in 1998 by Harvard and MIT educators with a mission to improve the way the world learns. Since then, more than three million learners have participated in MindEdge programs.
Registered students will receive individualized communication with further instructions to help you prepare for class.
Applies Towards the Following Certificates
- Specialization: Professional Power Skills : Interpersonal Skills
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