PSC144 - How to Coach

Delivery Options Self-Paced Online

Course Description

Managers who lead and manage through coaching--providing encouragement, feedback, and support--are more successful in "working through others." This course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

Course Outline

After completing this course, you will be able to:

Explain how coaching employees is a vital part of managing in any organization
Distinguish between managerial coaching, executive coaching, and personal coaching
Identify the triggers for coaching and recognize characteristics of coachability
Describe the five-step coaching process
Explain the SMART technique of goal setting
Explain the USED and GROW models for coaching
Discuss the monitoring and follow-up coaching process
Explain the differences between mentoring and coaching

Learner Outcomes

Upon completion of the course, learners may be eligible for:

0.3 IACET CEUs
3 HRCI Credits
3 SHRM PDCs
3 ATD CI Credits
3 PMI PDUs:
- 1.5 Ways of Working PDUs
- 1 Power Skills PDUs
- 0.5 Business Acumen PDUs

Please Note: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.

Notes

This course is offered through our curriculum partner, MindEdge, Inc. MindEdge was founded in 1998 by Harvard and MIT educators with a mission to improve the way the world learns. Since then, more than three million learners have participated in MindEdge programs.

Registered students will receive individualized communication with further instructions to help you prepare for class.

Click here for more details about on-demand online courses.