PSC147 - Handling Workplace Conflict
6827811
Delivery Options
Self-Paced Online
Loading...
Course Description
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
Course Outline
After completing this course, you will be able to:
-
Identify the different types of conflict in the workplace
-
Describe some of the major causes of workplace conflict
-
Discuss the Thomas-Kilman model of conflict
-
Consider your personal conflict style and compare it to other styles
-
Identify various conflict behaviors in the workplace
-
Explore conflict resolution strategies
-
Discuss best practices for handling difficult employees
-
Describe what constitutes dangerous conflict and consider methods for handling risky situations
Learner Outcomes
Upon completion of the course, learners may be eligible for:
-
0.6 IACET CEUs
-
6 HRCI Credits
-
6 SHRM PDCs
-
6 ATD CI Credits
-
6 PMI PDUs:
-
4.5 Ways of Working PDUs
-
1.5 Power Skills PDUs
-
Please Note:
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
Notes
This course is offered through our curriculum partner, MindEdge, Inc. MindEdge was founded in 1998 by Harvard and MIT educators with a mission to improve the way the world learns. Since then, more than three million learners have participated in MindEdge programs.
Registered students will receive individualized communication with further instructions to help you prepare for class.
Applies Towards the Following Certificates
- Specialization: Professional Power Skills : Collaboration & Teamwork
Loading...
Enroll Now - Select a Section
Required fields are indicated by .