The vast majority of project work in today's organizations is done in a team setting. In this environment, project management team leaders have a tremendous responsibility and opportunity to develop and exhibit leadership skills. This course first discusses the roles and responsibilities of the project management team leader, in particular their responsibility with regard to project stakeholders. Next, the course discusses how project management team leaders can build a positive team environment through effective communication, team building activities, and reflective listening. Lastly, the course covers problem solving within the team. Project management team leaders must be effective at identifying and resolving team problems in order for the project to succeed. To do this, team leaders must have an understanding of the team dynamic for decision-making and must be able to manage conflict among personality differences and barriers.
The course contains 12 brief case studies designed for application of the content to real-world scenarios, as well as six comprehensive module quizzes and a 72-question Final Assessment.
After completing this course, you'll be able to:
- Define a team and identify six common types of teams
- Explain Bruce Tuckman's model of group development
- Describe how the project life cycle is relevant to team issues
- List the three sources of power for project management team leaders
- Describe ways to manage stakeholder expectations
- Explain different types of team building activities
- Define reflective listening
- Identify the challenges of virtual teams and how they relate to the project management team leader's roles
- Compare and contrast voting and consensus as methods for decision-making
- More effectively identify and resolve team problems
- Explain the different characteristics of effective and open team communication
- Identify the best practices for using e-mail and telephone among team members
- Identify several common team problems and apply methods for resolving these issues
Online Course FAQ
When can I start?
As soon as you have a confirmation of enrollment. This can take up to 72 business hours. Please allow extra time for weekends and holidays.
What skills do online learners need?
Most courses require a basic level of computer skills, including the ability to send and receive e-mail, as well as research on the Internet. If more advanced skills are required, they will be listed in the course description.
Do I need an e-mail account for my online course?
Yes, all students taking online courses must have an email account. Email accounts may be obtained by signing up for a free account through Gmail, Yahoo! or Hotmail.
When it says a course is 200 hours long, does that mean I have to sit at my computer for 200 hours?
No, it means that the author of the course has stated that he or she expects you to be able to complete the course in 200 hours. This time frame may include homework, research, reading, or in some cases, additional development and reflection time.
What are the advantages to online learning?
With online learning, you can study from home or work. You can log on and off as often as you need to, and the course will pick up right where you left off. Also, you only learn what you want to know. Lastly, the courses are Web-based, so you can log on from any computer that has access to the internet.
Who do I contact if I have a problem with my course?
Please fill out the form at http://mindedge.com/page/contact-form/type/customer with information about the issue.
What are the minimum technical requirements for the course?
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- The latest Adobe Reader/Acrobat Reader (free download available at http://www.adobe.com)
- The last three versions of the major browsers: Firefox, Chrome, Safari, Internet Explorer, Edge.
- Other web browsers may work, but may not render all features of the courses
- Cookies must be enabled
- Reliable internet connection. Broadband cable or high-speed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.
What if I need to suspend my attendance, cancel my registration, or withdraw?
SMU CAPE online course enrollment is final as of 3 business days after purchase and programs are intended to be successfully completed in full. If you wish to withdraw from a course during the first 3 days after purchase a 90% refund may be issued, contingent upon you completing less than 10% of the course content. If more than 10% of the course has been completed, no refund will be issued. Additionally, after the 3 day grace period, withdrawal from the programs or not completing the program forfeits your tuition costs. We do not provide any prorated refunds or credits for partial certificate program completion.