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Course Description

Companies and organizations must innovate and optimize customer experiences to remain competitive and relevant, and many use Design Thinking methodologies to create and deliver both quality and value. Design Thinking methodology provides a solution-based approach to create customer-centric products, services, and experiences by observing and engaging stakeholders in problem-solving strategies. In this interactive session, practice key Design Thinking principles as you learn-by-doing.  Build Design Thinking mindsets and behaviors, and understand how to use tools to help your organization use and champion customer-centered design.  Discover the impact of Design Thinking can have on growth and its role to build and support customer-centric and collaborative cultures.

Learner Outcomes

Students in this workshop will:

  • Gain deep customer empathy and insight to discover important unsolved problems
  • Learn how to use tools to quickly envision and prototype customer-centered products, services, and experiences
  • Design rapid experiments to test for customer impact
  • Create higher fidelity designs and scaling your solutions
  • Understand common pitfalls and success factors when adopting a Design Thinking approach

Applies Towards the Following Certificates

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Enroll Now - Select a Section
Section Title
Hands-on Design Thinking
Type
Online
Days
T
Time
6:00PM to 9:00PM
Dates
Nov 09, 2021 to Nov 16, 2021
Type
Online
Days
T
Time
6:00PM to 9:00PM
Dates
Nov 30, 2021 to Dec 14, 2021
Schedule and Location
Contact Hours
15.0
Location
Delivery Options
Course Fee(s)
UX Registration Fee - $695 non-credit $695.00
Instructors
Section Notes

The well-being of our students, instructors and community is our top priority. We are excited to deliver dynamic and engaging courses in a fully online format to provide the best possible learning experience for our students.

Students will interact with instructors and other students through Zoom and SMU's Learning Management System (Canvas). To maximize classroom instruction and your learning experience, we encourage the use of video and audio devices during the Zoom meeting, if available.

Registered students will receive individualized communication with further instructions to help you prepare for class.

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