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Course Description

As more devices are controlled by users' voices rather than their fingertips, e-commerce is becoming v-commerce. With this important emerging user interface, consumers shift their search and purchasing behaviors to convenient voice-enabled devices equipped with Siri, Alexa, or Google Assistant. Consumers will interact with your organization and experience your brand increasingly through voice.  Learn more about current and forward-looking best practices in experience design and branding with voice, no matter which platform you choose to use, with DFW's leading practitioner in voice interaction design as your guide.

Course Outline

This workshop will cover topics including:

  • Introduction to voice enabled device technologies, fields of practice, ecosystem and terminology
  • The most important platforms and their applications, plus implications, for businesses, customers and employees
  • Natural Language Processing (NLU) vs Automatic Speech Recognition (ASR)
  • Voice User Interface (VUI) design principles and best practices
  • Conversational User Interface (CUI): customer experience design and personalization opportunities
  • Comparison of CUI technologies, including chatbots and VUI 
  • Designing personas for chatbots and VUI applications
  • Personalization over voice
  • Branding strategies and considerations for VUI and CUI
  • Evaluating successful and failed case studies in designing experiences and branding over voice enabled devices

Applies Towards the Following Certificates

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Enroll Now - Select a Section
Section Title
Experience Design & Branding on Voice Enabled Devices
Type
Discussion
Days
Th
Time
6:30PM to 9:30PM
Dates
Apr 27, 2023 to May 18, 2023
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Course Fee(s)
UX Registration Fee - $695 non-credit $695.00
Instructors
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