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Course Description

Companies and organizations must innovate and optimize customer experiences to remain competitive and relevant, and many use Design Thinking methodologies to create and deliver both quality and value. Design Thinking methodology provides a solution-based approach to create customer-centric products, services, and experiences by observing and engaging stakeholders in problem-solving strategies. In this interactive session, practice key Design Thinking principles as you learn-by-doing.  Build Design Thinking mindsets and behaviors, and understand how to use tools to help your organization use and champion customer-centered design.  Discover the impact of Design Thinking can have on growth and its role to build and support customer-centric and collaborative cultures.

 

 

Learner Outcomes

Students in this workshop will:

  • Gain deep customer empathy and insight to discover important unsolved problems
  • Learn how to use tools to quickly envision and prototype customer-centered products, services, and experiences
  • Design rapid experiments to test for customer impact
  • Create higher fidelity designs and scaling your solutions
  • Understand common pitfalls and success factors when adopting a Design Thinking approach

Applies Towards the Following Certificates

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Enroll Now - Select a Section

Section Title
Hands-on Design Thinking Workshop
Type
Online
Days
T
Time
6:00PM to 8:00PM
Dates
Nov 10, 2020 to Dec 15, 2020
Type
Online
Days
T
Time
6:00PM to 8:00PM
Dates
Jan 05, 2021 to Jan 12, 2021
Schedule and Location
Contact Hours
16.0
Location
  • Online
Delivery Options
Live/Recorded Online  
Course Fee(s)
UX Registration Fee - $695 non-credit $695.00
Instructors
Section Notes

PLEASE NOTE: The meeting dates and times of this course have been updated for optimal online learning.

TECHNICAL REQUIREMENTS:

  • Computer (Windows or Mac) with high-speed internet connection
  • Webcam and microphone for participation in all live class sessions
  • Modern web browser (Firefox or Chrome recommended)
  • Instructors will provide additional information and specifications on specialized software to supplement online learning

 

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