Loading...

Course Description

Learn how to design effective end-to-end customer experiences at your organization.  Gain knowledge and skills and apply them in team-based, hands-on exercises to build a real-world service concept. You will understand the strategy, methodologies, tools and process to implement service design in your work. 

Course Outline

This workshop will cover topics including:

  • What is driving human-centered customer experience transformation?
  • How to apply Design Thinking methodologies to customer experiences
  • Stakeholder and ecosystem mapping
  • Research strategies and mapping customer journeys
  • How to identify and assess touchpoints
  • Recognizing and recommending opportunities for high impact design improvements
  • Developing a service blueprint
  • Prototyping, testing and refining concepts to improve customer experiences
  • Strategies for encouraging organizational buy-in, from the top down

Applies Towards the Following Certificates

Loading...
Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
Required fields are indicated by .