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Course Description

Learn how to design effective end-to-end customer experiences at your organization.  Gain knowledge and skills and apply them in team-based, hands-on exercises to build a real-world service concept. You will understand the strategy, methodologies, tools and process to implement service design in your work. 

Course Outline

This workshop will cover topics including:

  • What is driving human-centered customer experience transformation?
  • How to apply Design Thinking methodologies to customer experiences
  • Stakeholder and ecosystem mapping
  • Research strategies and mapping customer journeys
  • How to identify and assess touchpoints
  • Recognizing and recommending opportunities for high impact design improvements
  • Developing a service blueprint
  • Prototyping, testing and refining concepts to improve customer experiences
  • Strategies for encouraging organizational buy-in, from the top down

Applies Towards the Following Certificates

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Enroll Now - Select a Section
Section Title
Experience and Service Design
Type
Online
Days
Th
Time
6:00PM to 8:00PM
Dates
Nov 04, 2021 to Nov 18, 2021
Type
Online
Days
Th
Time
6:00PM to 8:00PM
Dates
Dec 02, 2021 to Dec 16, 2021
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Course Fee(s)
UX Registration Fee - $695 non-credit $695.00
Section Notes

PLEASE NOTE:
Supplies are not included in the cost of the class. Please click here for supply list.

TECHNICAL REQUIREMENTS:

  • Computer (Windows or Mac) with high-speed internet connection
  • Webcam and microphone for participation in all live class sessions
  • Modern web browser (Firefox or Chrome recommended)
  • Instructors will provide additional information and specifications on specialized software to supplement online learning
Required fields are indicated by .