Course Description

Introduction to Small Business Management is designed for prospective and current small business owners, entrepreneurs, and managers who want to understand the basics of running a successful small business. Managing a small business can be quite challenging, and this course provides an overview of small business operations, including business planning, legal issues, financial management, human resources, managing people, marketing, and customer care. Small business owners and managers should be better prepared to effectively deal with common problems and capitalize on market opportunities based on what they've learned.

Learner Outcomes

After completing this course, you'll be able to:

  • Discuss the differences between the entrepreneurial and small business mindsets
  • Explain the business lifecycle and how it pertains to small business
  • Identify success factors for small business operators
  • Explore the advantages and disadvantages of starting a small business
  • Describe the advantages and disadvantages of purchasing an existing small business
  • Discuss the advantages and disadvantages of franchising
  • Identify key legal issues for small business
  • Describe how small business owners and entrepreneurs craft business plans
  • Explain the crucial levers in small business financial management, including the crucial role of cash flow
  • Describe how small business owners can effectively manage their operations through delegation and oversight
  • Explain how to handle key human resource issues facing small businesses
  • Discuss how to make optimal use of small business marketing channels
  • Describe ways to provide superior customer service
  • Discuss global trade opportunities for small businesses
  • Identify frameworks for handling ethical issues confronted by small businesses

Upon completion of the course, learners may be eligible for:

  • PMI PDUs: 3
    • Power Skills PDUs: 1.25
    • Business Acumen PDUs: 1.5
    • Ways of Working PDUs: 0.25
  • IACET CEUs: 0.3 (Contact Hours: 3 hours)
  • ATD CI Credits: 3
  • HRCI Credits: 3
  • SHRM PDCs: 3

Please Note:

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.


This course is offered through our curriculum partner, MindEdge, Inc. MindEdge was founded in 1998 by Harvard and MIT educators with a mission to improve the way the world learns. Since then, more than three million learners have participated in MindEdge programs.

Registered students will receive individualized communication with further instructions to help you prepare for class.

Click here for more details about on-demand online courses.

Enroll Now - Select a Section
Section Title
Introduction to Small Business Management
Start Now, you have 90 days to complete this course once enrolled.
Delivery Options
Course Fee(s)
Registration Fee non-credit $119.00
Section Notes
This course encompasses 3 hours of on-demand content to complete on your own schedule. 
Required fields are indicated by .